Terms & Conditions

Sprout Plants
Last updated: 18 February 2026

These Terms & Conditions (“Terms”) govern your use of www.sproutplants.co.uk (the “Website”) and any purchases made from Sprout Plants (“we”, “us”, “our”).

By using this Website or placing an order, you agree to be bound by these Terms.

If you do not agree, please do not use the Website.

1. About Us

Sprout Plants
28a Carnaman Road
Magherafelt
BT45 8PN
United Kingdom
Email: paul@sproutplants.co.uk

2. Eligibility

To purchase from our Website, you must:

• Be at least 18 years old

• Provide accurate and complete information

• Be legally capable of entering into a binding contract

3. Orders & Contract Formation

All orders are subject to acceptance and availability.

When you place an order, you are making an offer to purchase. A contract is formed only when we:

• Dispatch the goods, or

• Confirm acceptance of your order

Automated order confirmations do not constitute acceptance.

We reserve the right to refuse or cancel any order at our discretion, including in cases of pricing errors or suspected fraud.

4. Pricing & Payment

All prices are listed in GBP (£) unless otherwise stated.

We reserve the right to change prices at any time before you place an order.

For international orders:

• You are responsible for any customs duties, taxes, or import charges.

• We are not responsible for delays caused by customs authorities.

Payment must be authorised before dispatch.

5. Delivery & Risk

Delivery times are estimates only and are not guaranteed.

Risk in the goods passes to you upon delivery to the address provided at checkout.

If you:

• Provide an incorrect address

• Fail to collect the parcel

• Request delivery without signature

• Request delivery to a neighbour or safe place

You do so at your own risk.

We are not liable for loss or damage once goods have been successfully delivered according to tracking confirmation.

6. Live Plants & Perishable Goods

Due to the nature of live plants:

• Variations in size, shape, and colour are natural and not defects.

• Plants are living products and may change in appearance after delivery.

• We are not responsible for plant health issues caused by:

  • Improper care

  • Environmental conditions

  • Repotting or replanting

  • Failure to follow care instructions

If a plant arrives damaged or in poor condition, you must contact us within 24 hours of delivery with clear photographic evidence.

Failure to notify us within this timeframe may void eligibility for refund or replacement.

7. Cancellation & Returns (Consumers)

If you are a UK or EU consumer, you have the right to cancel your order within 14 days of receiving the goods under the Consumer Contracts Regulations.

However, this right does not apply to:

• Perishable goods (including live plants)

• Customised or made-to-order items

To cancel, contact: paul@sproutplants.co.uk

Returned goods must:

• Be unused

• Be in original condition

• Be securely packaged

Return shipping costs are your responsibility unless the item is faulty.

Refunds will be processed to the original payment method

8. Website Use

You agree:

• Not to misuse the Website

• Not to attempt unauthorised access

• Not to introduce viruses or harmful material

• To comply with all applicable laws

9. Intellectual Property

All content on this Website — including images, text, branding, and logos — is owned by or licensed to Sprout Plants.

You may not copy, reproduce, distribute, or commercially exploit any content without written permission

10. Reviews & User Content

If you submit a review or content, you grant us a non-exclusive, royalty-free, worldwide licence to use, reproduce, and display that content for marketing or promotional purposes.

You confirm that:

• The content is accurate

• You own the rights to it

• It does not infringe third-party rights

We reserve the right to remove content at our discretion.

11. Limitation of Liability

Nothing in these Terms excludes liability for:

• Death or personal injury caused by negligence

• Fraud or fraudulent misrepresentation

• Any liability that cannot be excluded under UK law

To the maximum extent permitted by law:

We shall not be liable for:

• Indirect or consequential losses

• Loss of profits

• Loss of business

• Loss of data

• Website downtime or technical issues

Our total liability shall not exceed the total amount paid for the goods in question.

12. Fraud Prevention

We reserve the right to perform security checks to prevent fraud.

We may cancel or refuse orders suspected to be fraudulent.

13. Third-Party Links

We are not responsible for third-party websites linked from our Website.

14. Privacy

Your personal data is processed in accordance with our Privacy Policy.

15. Severability

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions shall remain in effect.

16. Governing Law

These Terms are governed by the laws of Northern Ireland.

Any disputes shall be subject to the exclusive jurisdiction of the courts of Northern Ireland.

These Terms and Conditions were updated on 18 February 2026. If you have any concerns about material which appears on our site, please contact paul@sproutplants.co.uk.