Privacy policy

Privacy Policy

sproutplants.co.uk

Last updated: 18 February 2026

This Privacy Policy describes how Sprout Plants (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use, or make a purchase from sproutplants.co.uk (the “Site”).

We are based in Northern Ireland and comply with the UK General Data Protection Regulation (UK GDPR) and, where applicable, the EU GDPR.

1. Contact Information

If you have questions about this Privacy Policy or wish to exercise your legal rights, you can contact us at:

Sprout Plants
28a Carnaman Road
Magherafelt
BT45 8PN
United Kingdom
Email: paul@sproutplants.co.uk

2. Personal Information We Collect

We collect personal information in the following ways:

A. Information You Provide to Us

When you make a purchase or contact us, we may collect:

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment details (processed securely via Shopify — we do not store full card details)

  • Order history

  • Any information you provide through customer support enquiries

B. Automatically Collected Information

When you visit our Site, we automatically collect certain information, including:

  • IP address

  • Browser type and version

  • Device information

  • Time zone

  • Pages viewed and products browsed

  • Referring website

  • Interaction data (clicks, session duration, etc.)

This information is collected using:

  • Cookies

  • Shopify tracking technologies

  • Meta Pixel (Facebook & Instagram Ads)

  • Google Analytics

  • Google Ads tracking

3. How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders

  • Provide shipping and delivery

  • Communicate about your order

  • Provide customer support

  • Prevent fraud and manage risk

  • Improve our website and customer experience

  • Send marketing emails (where you have opted in)

  • Deliver personalised advertisements via Meta and Google

4. Lawful Basis for Processing (UK GDPR / EU GDPR)

We process your personal data under the following lawful bases:

  • Contractual necessity – to fulfil your order

  • Legitimate interests – to improve our services and prevent fraud

  • Legal obligation – for tax and regulatory compliance

  • Consent – for email marketing and certain cookies

You may withdraw consent at any time.

5. Marketing Communications

If you opt in to receive marketing emails, we may send you:

  • Promotions

  • Product updates

  • Special offers

You can unsubscribe at any time by:

  • Clicking the “unsubscribe” link in our emails

  • Contacting us directly

We do not send marketing emails without consent.

6. Behavioural Advertising

We use advertising services including:

  • Meta Ads (Facebook & Instagram)

  • Google Ads

  • Google Analytics

These services may use cookies, pixels, and similar technologies to:

  • Show relevant advertisements

  • Measure ad performance

  • Understand how users interact with our website

You can manage ad preferences here:

You may also opt out via:
https://optout.aboutads.info/

7. Sharing Your Personal Information

We share personal information only when necessary with:

  • Shopify (our ecommerce platform provider)

  • Payment processors

  • Shipping and fulfilment providers

  • Marketing platforms (Meta and Google)

  • Email marketing providers

We may also disclose information:

  • To comply with legal obligations

  • To enforce our terms

  • To protect our rights or prevent fraud

We do not sell your personal data.

8. International Data Transfers

Because we sell internationally and use global service providers (including Shopify, Meta, and Google), your data may be transferred outside the UK or EEA, including to the United States and Canada.

Where this occurs, we ensure appropriate safeguards are in place, such as:

  • Standard Contractual Clauses (SCCs)

  • UK International Data Transfer Agreements (IDTAs)

  • Adequacy decisions

9. Data Retention

We retain personal information:

  • For as long as necessary to fulfil your order

  • To comply with tax and accounting laws

  • To resolve disputes

  • Until you request deletion (where legally permitted)

10. Your Rights (UK & EEA Residents)

Under UK GDPR and EU GDPR, you have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion

  • Restrict processing

  • Object to processing

  • Request data portability

  • Withdraw consent

To exercise your rights, contact:
paul@sproutplants.co.uk

11. Cookies

We use cookies that are:

  • Strictly necessary

  • Performance and analytics

  • Marketing and advertising

You can control cookies via:

  • Your browser settings

  • Our cookie banner

  • Third-party opt-out tools

Blocking cookies may impact website functionality.

12. Children’s Privacy

Our Site is not intended for individuals under 18 years of age. We do not knowingly collect personal data from children.

13. Complaints

If you are not satisfied with our response to a privacy concern, you may lodge a complaint with the UK supervisory authority:

Information Commissioner’s Office (ICO)
https://ico.org.uk/make-a-complaint/

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal or operational changes. Updates will be posted on this page with a revised “Last updated” date.

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